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Course Description:
Information Technology has become increasingly vital to organizations seeking to support business strategy during economic downturns and to increase the organization's competitive advantage once market conditions improve. The steadily increasing size and complexity of today's IT environments often combined with shrinking budgets leads to significant challenges for organizations wishing to deliver world class service aligned with business needs.

The Information Technology Infrastructure Library (ITIL) can surely help you build a strategic and operational framework in order to ensure that IT delivers maximum value to the business and positions the organization for long-term growth and success.

What You Can Expect
The ITIL v3 Foundations training course provides an opportunity for IT professionals and aspirants to step back from daily firefighting and explore Best Practices in IT Service Management (ITSM) as described in ITIL version 3. You will learn about key ITIL structures, ITIL processes and ITIL terminology, while discussing the practical implications of Service Management concepts.

Your Course of Study
The ITIL v3 Foundations course curriculum is designed around an interactive case study, illustrating the importance of Service Management at all levels of the business. In addition to exam preparation and practice questions, you will actively participate in "group on table" style discussions and group exercises in order to give practical context to ITIL concepts. This course will prepare you for success on the ITIL v3 Foundations Certification Exam, which is delivered on the final day of class. Candidates passing the exam will earn the ITIL v3 Foundations Certification from EXIN.

Day 1 Day 2 Day 3
  • Introduction
  • Service Management as a Practice
  • Service Strategy
  • Service Design
  • Review Day 1
  • Service Design
  • Service Transition
  • Service Operation
  • Review Day 2
  • Service Operation
  • Continual Service Improvement
  • Review Program / Exam Preparation
  • ITIL Foundations Certification Exam

Your Faculty
The course will be facilitated by Industry experts with at least 10-12 years’ experience managing complex IT environments and IT Service Management Programs. Your ITIL Expert Certified instructor will serve as a coach - leading discussions, adding real world implementation considerations, and providing practical examples as well.

Who Is Right for the Course
Designed for executives and professionals from companies with substantial IT infrastructures, course participants either manage IT, manage projects that rely heavily on IT or perform operations that rely heavily on IT. The course also meets the needs of executives at companies that deliver IT services to external customers.

 

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